Refund policy

Returns and refunds

Every Bocetta notebook is made in small batches and checked by hand before it ships. We don’t do exchanges or accept change-of-mind returns, except where the law gives you that right (see “Right of revocation (Mexico)” below).

Damage in transit or wrong item

Check your order as soon as it arrives. If it arrives damaged, or you received a different product or color, email hola@bocetta.store within 7 calendar days of delivery with your order number, photos of the product and photos of the box and packaging. Keep the packaging until we reply, because the carrier may ask for it.

Manufacturing defects

If your notebook has a manufacturing defect (loose stitching, missing or misbound pages, uneven or incomplete color, a detached ribbon, stains that aren’t part of the finish, or the included pen doesn’t write from the first use), email us within 90 calendar days of delivery with your order number and photos.

What we do

Once we confirm the problem, we send you a replacement of the same product. If it’s out of stock, we refund you. We cover any shipping needed. We may ask you to send the product back with a prepaid label we provide. Please don’t send anything without asking us first.

What isn’t a defect

  • Small shade differences between batches, or compared with what you see on your screen.
  • Wear from normal use, or damage after delivery.
  • How pens other than the included one behave on the colored paper (smudging or barely showing). We suggest testing any pen first on the inside of the back cover.

Right of revocation (Mexico)

Under article 56 of Mexico’s Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), if you receive your order in Mexico you can revoke your purchase without any liability within 5 business days of delivery. Email hola@bocetta.store with your order number within that period; we reply with the address to send the products to. Send them back in the condition you received them, with tracking. Return shipping and insurance are at your cost. Once we receive them, we refund the price you paid to your original payment method.

Cancellations

You can cancel an order within 12 hours of placing it, as long as it hasn’t shipped. Email us with your order number. Once shipped, it can no longer be cancelled.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few more days to show it.

What isn’t refunded

  • Return shipping, except for damaged, defective or wrong products.
  • Duties and taxes paid to the carrier or customs.
  • Shipping for parcels that are refused, not collected or returned because of an incorrect address. See our shipping policy.

Your rights

Nothing in this policy limits the rights you have under the consumer protection law of the country where you receive your order, including Mexico’s Federal Consumer Protection Law.

Last updated: 18 October 2026