Every Bocetta is made in small batches and checked by hand before it leaves our studio in Mexico City. We don’t do exchanges, and apart from your legal rights described below (including the right of revocation in Mexico), we only accept returns when a notebook arrives damaged or defective. If that happens, we sort it out at no cost to you.
Why we don’t do exchanges
Outside those legal rights, we don’t swap a notebook for another color or another product, and we don’t accept returns because the color didn’t win you over or you changed your mind. Here’s why:
- Once it’s opened, it’s no longer new. A notebook that has traveled and been handled can’t be sent to someone else as new, and we’d never send you one that has already been through someone else’s hands.
- Every notebook comes from a small batch. Shades can vary slightly from one batch to the next. What you receive is a piece of that batch, not an item that can be restocked identically from a warehouse.
- A round trip adds up. Sending a perfectly good notebook back to Mexico, and another one out to you, doubles the cost and footprint of the parcel for something that had nothing wrong with it.
To help you choose well from the start, the product page has photos and a description of each color, and the “Find your color” quiz takes a minute. If you have questions before buying, write to hola@bocetta.store and we’ll help you pick.
When we do accept a return
We send you a replacement of the same product, or refund you if it’s out of stock, when:
- It arrives damaged in transit: a bent, torn or scratched cover, or pages that are wet, creased or ripped.
- It has a manufacturing defect: loose stitching, missing or misbound pages, uneven or incomplete color, stains that aren’t part of the finish, or a detached ribbon.
- You received something other than what you ordered: a different color or product.
- The included pen doesn’t write from the first use.
What doesn’t count as a defect
- Small shade variations between batches, or differences from what you see on your screen. Each batch has its own nuances; it’s part of what makes every notebook unique.
- Wear from normal use, or damage that happens after delivery.
- How pens other than the included one behave on colored paper (smudging or low contrast). That’s why we suggest testing any pen first on the inside of the back cover.
How to request a return
- Email hola@bocetta.store. If it arrived damaged in transit or you received the wrong item, write within 7 calendar days of delivery. For a manufacturing defect, write within 90 calendar days of delivery.
- Include your order number, a short description of the problem and photos showing the damage or defect. For transit damage or a wrong item, send photos of both the product and the box, and keep the packaging.
- We reply within 1–3 business days. Please don’t send anything back without asking us first: in most cases you won’t need to. If we do need it, we send you a prepaid label: return shipping is on us.
- Replacements ship at no cost. If a refund applies, we issue it to your original payment method within 10 business days of approving it; your bank may take a few more days to show it.
Cancellations
You can cancel your order or change your address within 12 hours of placing it, as long as it hasn’t shipped yet. Write to hola@bocetta.store with your order number.
Lost parcels
If your tracking hasn’t updated for 15 business days, write to us with your order number. We open a claim with the carrier and, once they confirm the loss (usually within 2–4 weeks), we send you a replacement or refund you.
Right of revocation (Mexico)
Under article 56 of Mexico’s Federal Consumer Protection Law, if you receive your order in Mexico you can revoke your purchase without giving a reason within 5 business days of delivery. Email hola@bocetta.store with your order number within that period; we reply with the address to send the items to. Send them back in the condition you received them, with tracking. Return shipping and insurance are at your cost. Once we receive them, we refund the price you paid to your original payment method.
Team and corporate orders
Orders of 100 pieces or more, and custom orders, follow the terms we agree in writing in your quote.
Your rights as a consumer
This policy doesn’t limit any rights you have under the consumer protection law of the country where you receive your order. If that law gives you a period to withdraw from the purchase or a different guarantee, we honor it: write to us and we’ll tell you how it applies to your order.
Contact
hola@bocetta.store · +52 55 7071 3800 · We reply within 1–3 business days.