Shipping policy

Shipping

Every order ships with tracking from our studio in Mexico City. We email you the tracking number as soon as it leaves.

Where we ship

Mexico and the United States.

Processing time

We pack orders within 1–3 business days. During launches, sales and holidays it can take up to 5 business days.

Delivery times

After dispatch:

  • Mexico: 2–7 business days
  • United States: 7–20 business days

These are estimates, not guarantees. Customs checks, weather, strikes and local holidays can add days, and we’re not responsible for delays caused by the carrier or customs. If your parcel is delayed, we help you follow it up.

Shipping cost

Shipping is calculated at checkout based on the total weight of your order and shown before you pay. Your whole order travels together in one parcel. Rates in Mexican pesos:

  • Mexico: $199 for 1 notebook, $229 for 2, $259 for 3, $299 for 4 or more.
  • United States: $790 for 1 notebook, $890 for 2, $990 for 3, $1,090 for 4 or more.

In the United States, checkout shows these amounts in US dollars at the day’s exchange rate.

A note for customers in the United States

Shipping from Mexico to the United States is still expensive. Please check the shipping cost above, and the duties and taxes below, before you pay.

Duties and import taxes

For orders shipped to the United States, prices and shipping don’t include duties, taxes or customs fees. They are set by US customs, collected by the carrier on delivery and paid by the recipient. We can’t calculate or refund them.

Address changes

Please check your address at checkout. You can ask us to change it within 12 hours of placing your order, as long as it hasn’t shipped. If a parcel comes back because of an incorrect or incomplete address, reshipping is paid by the customer.

Refused or unclaimed parcels

If a parcel is refused or not collected (including when duties or taxes go unpaid), we refund the products once it comes back to us, minus the original shipping, the return shipping and any fees the carrier charges us. If the parcel doesn’t come back, we can’t refund it.

Delayed or lost parcels

If tracking hasn’t updated for 15 business days, email hola@bocetta.store with your order number and we open a claim with the carrier. Once the carrier confirms the loss, we send you a replacement or refund you. Claims usually take 2 to 4 weeks.

Marked as delivered but not received

First check with your neighbors, your building’s reception and your local post office. If it still doesn’t turn up, email us within 7 calendar days of the delivery date and we open a claim with the carrier. If the carrier confirms delivery to the address you gave us, we can’t send a replacement or refund.

Damaged parcels

If your parcel arrives damaged, tell us within 7 calendar days of delivery, with photos of the product and the box. See our refund policy for details.

Last updated: 18 October 2026